Customer Service Help Center
- Frequently Asked Questions

Do you send order confirmations?

You will automatically receive an email confirming all details about your order within one hour of when your order was placed.

What if I don’t receive a confirmation of my order?

If you don't receive confirmation of your order within 24 hours, send us an email at info@wilton.com or call 1-800-794-5866, and a Consumer Care Specialist will be happy to check the status of your order. Our Consumer Care Representatives answer email inquiries and phone calls from 8am-4:30pm Central M-Th and 8am-1pm Central Fri. To check your order status, please provide us with the following information: your order number, email address, billing zip code and the date you order was placed.

What if I’m having trouble ordering from your site?

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send an email to info@wilton.com or call our Consumer Care Team at 1-800-794-5866. Representatives are available to answer your emails or calls from 8am-4:30pm Central M-Th and 8am-1pm Central Fri.

How do I track my order?

You can check the status of your order by going to the Order Status page and entering your order number, email address and billing zip code.

Can I return or exchange an item?

We accept return requests for most of our products. However, we do not offer exchanges. Replacement or substitute product must be purchased separately. Click here for our full return and exchange policy.

Can I ship items to multiple addresses?

We do not support multiple addresses per order. We recommend placing one order per shipping address.

Why is the price for an item different from when I added it to the shopping cart?

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Can I order a cake?

Wilton is not a bakery and does not accept cake orders. Wilton is a global leader in baking and decorating tools and supplies and our products are available on Wilton.com and at popular retailers.

What shipping options are available?

We have Standard and Expedited shipping options and they vary by delivery destination. Please check our Shipping Information to learn more.

Can I ship to…

Can I ship to a P.O. Box?

We can only deliver to a P.O. Box address for Standard shipping option. This is not available if you choose Expedited shipping. Please check our Shipping Information to learn more.

Can I ship to a military address?

Wilton.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.

The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field. Therefore, the bottom line of overseas military addresses is: APO or FPO; followed by AE, AP, or AA; and then the ZIP Code.

Can I ship to foreign countries?

At this time, we only offer shipping to the US & Canada from Wilton.com. View our Shipping Information to learn more.

To find out where our products are available in your country, please send an email to InternationalSales@wilton.com.

Can I ship to Canadian addresses?

Most of our products can be shipped to Canada with the exception of select food and licensed products. Please view our Shipping Information to learn more.

Can I buy in bulk or purchase wholesale?

If you are looking for an international wholesale account, please email InternationalSales@wilton.com.

If you are looking for a Canada wholesale account, please email WiltonCA@oetker.com.

To open a United States wholesale account, we require the following:

• An opening order of at least $1,000, with every consecutive order totaling at least $150
• Agree to not sell Wilton products on Amazon, Walmart, or any other third-party marketplace
• Commit to at least 3 orders per year

If you can comply with the above, please send an email to WholesaleNewAccount@wilton.com with the following:

• A short summary of your business and the Wilton products you are interested in
• A completed application, which can be downloaded from Wilton for Business website.
• A copy of your resale tax certificate. If you do not send us your reseller certificate, we will charge tax on your items.

Once we receive your completed and signed application, we will review. Please allow at least 2 weeks for review. If approved for an account, we will put you in touch with an Account Representative who can help you with your opening order.

Where can I buy Wilton products?

For US and Canada residents, you can find Wilton products in major retailers and online stores in addition to Wilton.com.

If you live outside the US and Canada, please send an email to InternationalSales@wilton.com to find out where you can buy Wilton products in your country.

When is the next warehouse sale?

At this time, we do not have a confirmed date for the next Wilton Outlet Sale. We encourage you to sign up for our email to receive exclusive access to promotions on Wilton.com and enjoy great savings. You can sign up here: Wilton Email Signup

When I submit credit card information online, is it secure?

We take commercially reasonable steps to secure information. For example, the checkout process for Wilton.com uses SSL (Secure Socket Layer) technology to help protect the transaction. No computer system is fully secure, however, and there are inherent risks associated with online transactions. You use a Site and submit information to us at your own risk. Please review our Privacy Policy for more information.

Will Wilton sell or rent my information to other companies?

Please review our Privacy Policy for more information.

What is a “cookie”?

A cookie is a small text file that is automatically saved by your browser on your computer. Your browser cannot save cookies unless you allow it to do so.

Why does wilton.com use cookies?

Our site uses cookies to identify you as a unique visitor and to personalize your shopping experience. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.

What is California Proposition 65, and how does it apply to the items you sell?

We understand your concern regarding the warning on your product. Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. More information is available here: https://www.p65warnings.ca.gov/. The chemicals on this list include chemicals, such as acrylamide, that the FDA allows in food. Wilton follows the FDA requirements for acrylamide. Acrylamide isn’t added to the product, but present as a result of the baking process and is present in many items including items baked at home and coffee. For more information on acrylamide, please see here: https://www.fda.gov/food/chemicals/acrylamide-questions-and-answers.

Where can I find product recall information?

Product recall information can be found at www.wilton.com/recall.

What payment methods are available?

You may choose to pay with a Credit Card (Visa, MasterCard, American Express, Discover), PayPal or Wilton Gift Card.

How do I use PayPal to pay for my orders?

You can use PayPal to quickly and securely pay for your orders at Wilton.com. While you're checking out, select PayPal as your payment method.

You'll need to sign up for a PayPal account if you don't already have one. You can do this while you're checking out after you select it as your payment method. You can also visit PayPal to create an account at any time.

Once you choose to use PayPal, you'll be taken to their site to verify your financial details, then returned to our site to complete your transaction.

For more detailed information about PayPal, or if you have questions not covered here, visit their help center.

Are Gift Cards available for purchase online?

Unfortunately, at this time we no longer offer gift cards or certificates for purchase on Wilton.com.

Can I use my school gift card to make a purchase on Wilton.com?

Unfortunately, at this time we cannot accept The Wilton School gift cards as a form of payment on Wilton.com.

I have an old gift card. Can I still use it?

Our gift cards have no expiration date and can be used to purchase items on our website. Gift cards are not redeemable for cash unless required by law.

How do I check my balance or redeem a gift card?

When checking out on Wilton.com you will have the option to redeem a gift card or certificate by entering in the ID and clicking “Apply” or “Check Balance”.

Who may I speak with if I have a question about a product?

For product questions, please send an email to info@wilton.com to speak to one of our expert representatives, who are available to answer your inquiries from 8am-4:30pm Central M-Th and 8am-1pm Central Fri.

Who may I speak with if I need help locating a product?

If you need help locating a product at a retailer or on our website, please send an email to info@wilton.com or call 1-800-794-5866, and a Consumer Care Specialist will be happy to assist you. Our Consumer Care Specialists answer email inquiries and phone calls from 8am-4:30pm Central M-Th and 8am-1pm Central Fri.

Can I get a product or part replacement?

Please reach out to our customer service team at info@wilton.com to inquire if the part you need is available.

How do I search for a product?

You can enter either a keyword, such as brand or color, or a product number in the search box. The search engine will then take you to the corresponding results page.

Do I need to register for the product warranty?

We do not require registration to take advantage of our product warranties. If you have any issues or concerns with your product, you can contact us directly at 1-800-794-5866 or email us at info@wilton.com and we'll be glad to help. For replacements under the warranty, we request pictures of the damaged or defective item to serve as proof of purchase and determine whether it is eligible for replacement. Please note, our warranty does not cover normal wear and tear, misuse, or damage inflicted by the consumer.

For a complete copy of our warranty, please see our Warranty Information page.

Do Wilton food products have allergen warnings?

We label for the top 8 allergens and note all allergen-related information on product packaging, including whether allergens are present in the product, on shared equipment or in the manufacturing plant. If an allergen is not mentioned on the label, it is not in the facility. Since our manufacturing environments change from time to time, the packaging is always the best place to look.

Are Wilton food products gluten free?

While we carefully label for wheat in our products and any potential cross-contamination with wheat, we do not label any product as gluten free. In addition, some of our manufacturing facilities may produce other items that do contain gluten and there is always a risk of cross contamination when wheat is present in the manufacturing facility. To reduce the risk of cross-contamination, allergen plans and protocols are in place at all facilities where Wilton products are manufactured. Please email us at info@wilton.com if you have additional questions or concerns.

Are Wilton food products vegan?

We do not certify or guarantee that any of our products are Vegetarian or Vegan. Although there may be no known animal by-products in the food itself, we can’t guarantee that refined sugars were not processed with Bone Char. Some products may be at risk of cross contamination with animal products processed on the same equipment or in the same facility. We are happy to provide additional information when available on specific ingredients upon request.

Are Wilton food products certified Halal?

Currently in North America, we do not have any Halal-certified products. We are glad to offer additional ingredient information about specific products or ingredients upon request.

Are Wilton food products certified Kosher?

We do have some Kosher certified products. Please reach out to info@wilton.com with the item/stock number of the product you are inquiring about.

Product Guides

For more product help and how-to’s, visit the Wilton Blog.

Wilton Product Guides

• Candy Melts Tips & Tricks
• Buttercream Frosting Tips & Tricks
• Cake Baking & Decorating Guides
• Cookie Baking & Decorating Guides
• Cupcake Baking & Decorating Guides

I have a product idea

Wilton does not review any unsolicited ideas, inventions, suggestions, or materials. We do this to avoid misunderstandings if we (or someone we are working with) develop something that seems similar to what you would like to submit.

When do Wilton food products expire?

There is a stamped-on manufacturer date code on the product; we use a Julian Date calendar and go off the first five digits of this code. For example: 19114, the first two numbers are the year (2019), and the last three numbers (114) are the day of the year out of 365, which is April 24. Freshness ranges vary by product. Please contact info@wilton.com with your lot code and item/stock number for further assistance.

If the item(s) you have are out of their freshness range, they are not harmful if consumed, but they may not perform or taste as a fresh batch would.

Below are common freshness dates:

• Candy Melts Candy are freshest if used within 18 months
• Icing Colors are freshest if used within 36 months
• Fondant is freshest if used within 18 months
• Color Right Food Coloring is freshest if used within 24-48 months
• Sprinkles are freshest if used within 24-36 months
• Creamy White Decorator Icing is freshest if used within 12 months
• Meringue Powder is freshest if used within 24 months
• Gingerbread and Cookie Kits are freshest if used within 12 months

Check out our blog post on How to Read Wilton Manufacturing Dates for more infomration.

Do you offer baking and decorating classes?

Wilton offers both in-person and online baking and decorating classes through The Wilton School. Please visit The Wilton School for more information.

Where are in-person classes located?

All in-person classes are taught at The Wilton School located in Darien, Illinois, USA. The Wilton School is a state-of-the-art facility featuring a main classroom equipped with student workstations for decorating, as well as a baking classroom fully-equipped for specialty baking courses. Please click here to check for classes and schedules.

Can I take an online class?

Yes, The Wilton School offers online baking and decorating classes for individuals and groups. In each session, a certified Wilton instructor will guide you step by step, correcting and coaching along the way. You can sign up for a virtual class here.

How do I register for a class?

To sign up for an in-person class, please visit school.wilton.com or call the school coordinator at 630-810-2888.

To register for an online class, please click here.

Where can I find recipes and decorating ideas?

When searching on wilton.com, please ensure you click on the Learn tab to find all our recipes, ideas and class results or check out our Wilton Blog for more tips, tricks and inspiration.